Privacy Policy

Introduction

q778 is an English-language online gaming and sports betting platform. We are committed to protecting the privacy and personal data of all individuals who interact with q778 — whether they are registered players, casual visitors browsing our content, or individuals contacting our support team.

This Privacy Policy applies to all personal data processed through the q778 website and any associated mobile interfaces. It covers data collected during account registration, deposits, wagering, customer support interactions, marketing communications and general site browsing.

We understand that our user base includes players across Pakistan — from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — and we are committed to handling all personal data responsibly, transparently and in accordance with applicable data protection principles.

Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" — Any information that identifies or can reasonably identify a natural person, directly or indirectly. This includes names, email addresses, IP addresses, device identifiers and payment details.
• "Processing" — Any operation performed on personal data, including collection, storage, use, disclosure, erasure or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For users of q778, the Data Controller is the operator of the q778 platform.
• "Data Processor" — A third party that processes personal data on behalf of the Data Controller under a contractual arrangement.
• "Consent" — A freely given, specific, informed and unambiguous indication of agreement to the processing of personal data for a stated purpose.
• "Sensitive Data" — A subset of personal data warranting heightened protection, including financial account details, government-issued identity document numbers and data relating to health or gambling behaviour.
• "Cookies" — Small text files placed on your device by a website to store preferences, session information and usage analytics.

Data We Collect

q778 collects personal data that is necessary to operate the platform, meet regulatory obligations and deliver a personalised, secure gaming experience. The categories of data we may collect include:

Identity & Registration Data

Contact Data

Financial Data

Technical & Usage Data

Behavioural & Gaming Data

Communications Data

How We Collect Your Data

We collect personal data through the following channels:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits, contacting support or responding to surveys.
• Automated Technologies: Data collected automatically when you visit or interact with q778, including cookies, web beacons, pixel tags and server log files that capture IP addresses, device information and browsing behaviour.
• Third-Party Sources: Data received from identity verification providers, payment processors, fraud detection services and, where applicable, publicly available sources used to verify your identity or assess risk.
• Responsible Gambling Tools: Data generated when you set or modify deposit limits, loss limits, time limits or self-exclusion preferences is recorded as part of your account history to ensure tool effectiveness.

Legal Basis for Processing

We process your personal data only where a valid legal basis exists. Depending on the nature of the processing, our legal basis may be one or more of the following:

• Contractual Necessity: Processing required to fulfil our obligations under the user agreement — including account management, transaction processing, KYC verification and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, responsible gambling mandates and record-keeping duties.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, product improvement and analytics, provided these interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given consent, such as sending promotional emails or push notifications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

How We Use Your Data

q778 uses personal data for the following purposes:

• Account Management: Creating, verifying and maintaining your q778 account, including KYC checks, password resets and account security alerts.
• Transaction Processing: Processing deposits and withdrawals, reconciling transactions and investigating payment queries. Payment method references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are used for transactional context only.
• Regulatory Compliance: Meeting AML, counter-terrorism financing and responsible gambling obligations, including source of funds checks and self-exclusion enforcement.
• Fraud Prevention & Security: Detecting, investigating and preventing fraudulent activity, account takeovers, bonus abuse and other security threats.
• Customer Support: Responding to your enquiries, resolving complaints and maintaining support records.
• Platform Improvement: Analysing usage patterns to improve platform performance, user experience and game offerings.
• Marketing Communications: Sending promotional offers, bonus alerts and platform news — only where you have consented or where a legitimate interest applies. You can opt out at any time.
• Responsible Gambling: Monitoring gaming behaviour to identify indicators of problem gambling and enforcing responsible gambling tools and limits set by you or required by the platform's obligations.

Data Sharing & Disclosure

q778 does not sell, rent or trade your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary:

• Service Providers: Contracted third-party providers who assist in operating q778, including payment processors, identity verification services, cloud hosting providers, fraud detection platforms and customer support tools. All such providers are bound by data processing agreements obligating them to protect your data and use it only for the stated purpose.
• Regulatory Authorities: Where required by applicable law, court order or regulatory instruction, q778 may disclose personal data to competent authorities. We will notify you of such disclosure where we are legally permitted to do so.
• AML & Fraud Prevention: Relevant data may be shared with third-party fraud detection and AML screening services as part of our compliance obligations.
• Business Transfers: In the event of a merger, acquisition or sale of all or part of q778's business, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.
• With Your Consent: In any other circumstance where you have given explicit consent to a specific disclosure.

International Data Transfers

q778 may store and process your personal data in countries outside Pakistan, including in jurisdictions where the platform's servers or third-party service providers are located. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, which may include:

• Standard contractual clauses approved by relevant data protection authorities
• Transfers to jurisdictions recognised as providing an adequate level of data protection
• Binding corporate rules or equivalent arrangements where applicable

By using q778, you acknowledge that your data may be transferred to and processed in countries outside Pakistan. If you have concerns about international data transfers, please contact us at the address set out in the Contact Us section.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Our general retention approach is as follows:

• Active Account Data: Retained for the duration of your account and for a period of at least five years following account closure, in line with standard AML record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction, or longer if required by applicable regulatory obligations.
• KYC Documents: Identity verification documents are retained for the period required by the applicable licensing jurisdiction's AML and KYC regulations.
• Support Communications: Customer support records are retained for up to three years following resolution of a query, unless a longer period is required for dispute or regulatory purposes.
• Marketing Data: Retained until you withdraw consent or opt out of marketing communications, after which it is removed from active marketing lists within a reasonable period.

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an individual.

Cookies & Tracking Technologies

q778 uses cookies and similar technologies — including web beacons, session tokens and local storage — to operate the platform effectively and improve your experience. The categories of cookies we use are:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies, security tokens and load-balancing cookies. They cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language selection, display settings and responsible gambling tool configurations.
• Analytics Cookies: Used to collect aggregated, anonymised data about how visitors interact with q778 — pages visited, session duration, device type and navigation paths — to help us improve platform performance.
• Marketing Cookies: Used only where you have consented to receive targeted promotional communications. These cookies track interactions with marketing materials to measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones may affect platform functionality. For more detail on specific cookies in use, contact our support team.

Security Measures

q778 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored at rest
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits, penetration testing and vulnerability assessments
• Two-factor authentication (2FA) options available to all registered users
• Automated fraud detection and anomaly monitoring systems
• Incident response procedures for identifying, containing and reporting data breaches

While we apply rigorous security practices, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account. Never share your password with anyone, including q778 support staff.

Your Rights

Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by q778:

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. Some requests may be subject to identity verification before we can process them. Certain rights may be limited where data retention is required by law or legitimate regulatory purpose.

Minors

q778 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18, or the higher minimum age required by the applicable licensing jurisdiction. Age verification is a mandatory part of our registration and KYC process.

If we become aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account closed. If you believe a minor has registered on q778, please notify us immediately at [email protected].

Third-Party Links & Services

q778 may integrate third-party game providers, analytics tools and payment interfaces. While we select third-party partners carefully and require contractual data protection commitments, q778 is not responsible for the privacy practices of third-party services once you leave our platform domain.

This Privacy Policy applies solely to data processed by q778. If you interact with any third-party service accessible through q778 — whether a game provider's interface or an integrated payment tool — you should review that third party's privacy policy independently.

Policy Amendments

q778 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. Where material changes are made, we will notify registered users via email or a prominent notice on the platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of q778 following notification of an update constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way q778 handles your personal data, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 within the q778 platform
• Support Languages: English and Urdu
• Response Time: We aim to acknowledge all data-related requests within 5 business days and resolve them within 30 days.

For data erasure, portability or objection requests, please include your registered email address and a description of your request. We may ask for identity verification before processing requests that involve access to or deletion of personal data.